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Shipping & Returns
Information about our shipping and return policies
Information about shipping, delivery, and returns.
Shipping information
Shipping details
- Processing time: Typically 1–2 business days before handover to the carrier (may vary by seller).
- Delivery areas: Pan-African coverage; remote areas may need extra transit time.
- Tracking: You'll receive tracking details by email/SMS when the order ships.
- Carriers: Last-mile partners vary by region; checkout lists what applies to you.
Shipping Restrictions
Some items may have shipping restrictions:
- Fragile items require special handling
- Large items may have delivery limitations
- Certain areas may have extended delivery times
- Hazardous materials cannot be shipped
Returns & Exchanges
Our Return Policy
14-Day Return Window
Returns must be initiated within 14 days of delivery (all product types).
Original Packaging
Items must be unused and in original packaging
Full Refund
Receive a full refund for eligible returns
How to Return an Item
1
Contact Us
Email us at info@afriyahglobal.com or call +2348036293738
2
Get Authorization
We'll provide you with a return authorization number
3
Package Item
Securely package the item in its original packaging
4
Ship Return
Schedule a pickup or drop off at our designated location
5
Receive Refund
Get your refund within 5-7 business days after we receive the item
Return Conditions
Eligible for Return
- Unused items in original packaging
- Items with original tags attached
- Items returned within 14 days
- Items with valid receipt
Not Eligible for Return
- Used or worn items
- Items without original packaging
- Personalized or custom items
- Items returned after 14 days
Exchanges
We offer exchanges for items of equal or greater value. Exchange requests are subject to the same conditions as returns.
- Exchanges must be requested within 14 days
- Items must be in original condition
- Price difference applies for upgrades
- Exchange shipping may be free for size exchanges where we offer that promotion
Refunds
Once we approve your return and receive the item (or required proof), we process refunds to your original payment method unless we agree otherwise.
- Refunds are usually completed within 5–7 business days after we receive and inspect the return.
- Bank or card networks may add a few extra days before the credit appears on your statement.
- Return shipping is the customer's responsibility unless the item arrived damaged, wrong, or not as described.
- Some categories (e.g. personalised or hygiene-sensitive goods) may be excluded — we'll confirm when you request a return.
Cross-border & regional delivery
Africa-wide network
Orders may ship from seller hubs in different countries. Duties, taxes, or carrier surcharges (if any) are shown at checkout when applicable.
Questions about your route? Contact us and we'll confirm the best option for your address.
Need Help with Shipping or Returns?
Our customer service team is here to help with any questions about shipping or returns.
Email Us
info@afriyahglobal.com
Call Us
+2348036293738
Live Chat
Available 9 AM - 6 PM