Frequently Asked Questions

Rates and carriers depend on your country and the seller's warehouse. At checkout you'll see the options available to your address.

• Standard and express options where supported
• Tracked delivery on most routes
• Free shipping on orders from $50 USD equivalent (see cart for your currency)

Most orders arrive within 10-15 business days depending on your location – check the product page as some orders from our local warehouse arrive in 5 working days. You'll receive tracking information as soon as your order ships.

Yes! We deliver to all 54 African countries. Enter your address at checkout to see delivery options.

You can modify or cancel your order within 1 hour of placing it, provided it hasn't been processed for shipping. After this time, please contact our customer service team immediately. Once an order has been shipped, it cannot be cancelled but may be eligible for return.

We accept mobile money (M-Pesa, MTN Money, Airtel Money), bank transfers, Visa, Mastercard, and 10+ other local payment methods.

Absolutely. We use bank-level encryption and never store your payment details. Your information is 100% secure.

Yes! Visit our AfriyahTracks page and enter your order number to see real-time tracking updates.

We offer a 14-day returns policy on all product types. If you're not completely satisfied, contact us for a refund or exchange per our Shipping & Returns page.

Contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.

To return an item:

1. Contact our customer service team to initiate the return
2. Receive your return authorization number
3. Package the item securely in its original packaging
4. Schedule a pickup or drop off at our designated location
5. Receive your refund within 5-7 business days after we receive the item

Yes! Contact us at info@afriyahglobal.com for bulk order discounts.

Yes, all our products are 100% authentic. We source directly from authorized distributors and manufacturers. We provide certificates of authenticity for premium items and offer a money-back guarantee if any product is found to be counterfeit.

Yes, most of our products come with manufacturer warranties. The warranty period varies by product type:

• Electronics: 1-2 years manufacturer warranty where stated on the product
• Appliances: 1-3 years manufacturer warranty where stated on the product
• Fashion items: 14 days against manufacturing defects (see returns policy)
• All items: 14-day returns policy as published on Shipping & Returns

Creating an account is easy:

1. Click on "Account" in the top menu
2. Select "Create Account"
3. Fill in your details (name, email, password)
4. Verify your email address
5. Start shopping with your new account!

Yes, you can update your account information at any time:

• Log into your account
• Go to "Account Details"
• Update your personal information, shipping addresses, or payment methods
• Save your changes