Frequently Asked Questions

We offer several shipping options to meet your needs:

• Standard Shipping: 3-5 business days - ₦2,500
• Express Shipping: 1-2 business days - ₦4,500
• Same Day Delivery: Available in Lagos - ₦6,500
• Free Shipping: On orders over ₦50,000

Most orders arrive within 10-15 business days depending on your location – check the product page as some orders from our local warehouse arrive in 5 working days. You'll receive tracking information as soon as your order ships.

Yes! We deliver to all 54 African countries. Enter your address at checkout to see delivery options.

You can modify or cancel your order within 1 hour of placing it, provided it hasn't been processed for shipping. After this time, please contact our customer service team immediately. Once an order has been shipped, it cannot be cancelled but may be eligible for return.

We accept mobile money (M-Pesa, MTN Money, Airtel Money), bank transfers, Visa, Mastercard, and 10+ other local payment methods.

Absolutely. We use bank-level encryption and never store your payment details. Your information is 100% secure.

Yes! Visit our AfriyahTracks page and enter your order number to see real-time tracking updates.

We offer a 30-day money-back guarantee. If you're not completely satisfied, contact us for a full refund or exchange.

Contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.

To return an item:

1. Contact our customer service team to initiate the return
2. Receive your return authorization number
3. Package the item securely in its original packaging
4. Schedule a pickup or drop off at our designated location
5. Receive your refund within 5-7 business days after we receive the item

Yes! Contact us at info@afriyahglobal.com for bulk order discounts.

Yes, all our products are 100% authentic. We source directly from authorized distributors and manufacturers. We provide certificates of authenticity for premium items and offer a money-back guarantee if any product is found to be counterfeit.

Yes, most of our products come with manufacturer warranties. The warranty period varies by product type:

• Electronics: 1-2 years manufacturer warranty
• Appliances: 1-3 years manufacturer warranty
• Fashion items: 30 days against manufacturing defects
• All items: Our 30-day satisfaction guarantee

Creating an account is easy:

1. Click on "Account" in the top menu
2. Select "Create Account"
3. Fill in your details (name, email, password)
4. Verify your email address
5. Start shopping with your new account!

Yes, you can update your account information at any time:

• Log into your account
• Go to "Account Details"
• Update your personal information, shipping addresses, or payment methods
• Save your changes