Shipping & Returns
Information about our shipping and return policies
Shipping Information
Shipping Details
- Processing Time: Orders are processed within 1-2 business days
- Delivery Areas: We deliver nationwide across Nigeria
- Tracking: You'll receive a tracking number via email
- Delivery Hours: Monday to Friday, 9 AM - 6 PM
- Weekend Delivery: Available in major cities for an additional fee
Shipping Restrictions
Some items may have shipping restrictions:
- Fragile items require special handling
- Large items may have delivery limitations
- Certain areas may have extended delivery times
- Hazardous materials cannot be shipped
Returns & Exchanges
Our Return Policy
30-Day Return Window
Returns must be initiated within 30 days of delivery
Original Packaging
Items must be unused and in original packaging
Full Refund
Receive a full refund for eligible returns
How to Return an Item
Contact Us
Email us at returns@afriyahglobal.com or call +234 123 456 7890
Get Authorization
We'll provide you with a return authorization number
Package Item
Securely package the item in its original packaging
Ship Return
Schedule a pickup or drop off at our designated location
Receive Refund
Get your refund within 5-7 business days after we receive the item
Return Conditions
Eligible for Return
- Unused items in original packaging
- Items with original tags attached
- Items returned within 30 days
- Items with valid receipt
Not Eligible for Return
- Used or worn items
- Items without original packaging
- Personalized or custom items
- Items returned after 30 days
Exchanges
We offer exchanges for items of equal or greater value. Exchange requests are subject to the same conditions as returns.
- Exchanges must be requested within 30 days
- Items must be in original condition
- Price difference applies for upgrades
- Exchange shipping is free for size exchanges
International Shipping
Currently Unavailable
We currently ship within Nigeria only. We are working on expanding our international shipping capabilities.
If you're interested in international shipping, please contact us and we'll notify you when it becomes available.
Need Help with Shipping or Returns?
Our customer service team is here to help with any questions about shipping or returns.
Email Us
shipping@afriyahglobal.com
Call Us
+234 123 456 7890
Live Chat
Available 9 AM - 6 PM