Frequently Asked Questions

We offer several shipping options to meet your needs:

• Standard Shipping: 3-5 business days - ₦2,500
• Express Shipping: 1-2 business days - ₦4,500
• Same Day Delivery: Available in Lagos - ₦6,500
• Free Shipping: On orders over ₦50,000

Shipping times vary depending on your location and the shipping method chosen:

• Lagos: 1-2 business days
• Other major cities: 2-4 business days
• Remote areas: 5-7 business days

You can track your order status in real-time using the tracking number provided.

Currently, we ship within Nigeria only. We are working on expanding our international shipping capabilities. Please contact us if you're interested in international shipping options.

You can track your order in several ways:

• Check your email for tracking information
• Log into your account and view order history
• Use the tracking number provided in your shipping confirmation
• Contact our customer service team for assistance

You can modify or cancel your order within 1 hour of placing it, provided it hasn't been processed for shipping. After this time, please contact our customer service team immediately. Once an order has been shipped, it cannot be cancelled but may be eligible for return.

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, Verve)
• Bank Transfer
• Paystack
• Flutterwave
• Cash on Delivery (Lagos only)

We offer a 30-day return policy for most items. To be eligible for a return:

• Items must be unused and in original packaging
• Return request must be made within 30 days of delivery
• Items must not be damaged or worn
• Original receipt or order confirmation required

Some items like electronics have a 7-day return window. Please check individual product pages for specific return policies.

To return an item:

1. Contact our customer service team to initiate the return
2. Receive your return authorization number
3. Package the item securely in its original packaging
4. Schedule a pickup or drop off at our designated location
5. Receive your refund within 5-7 business days after we receive the item

Yes, all our products are 100% authentic. We source directly from authorized distributors and manufacturers. We provide certificates of authenticity for premium items and offer a money-back guarantee if any product is found to be counterfeit.

Yes, most of our products come with manufacturer warranties. The warranty period varies by product type:

• Electronics: 1-2 years manufacturer warranty
• Appliances: 1-3 years manufacturer warranty
• Fashion items: 30 days against manufacturing defects
• All items: Our 30-day satisfaction guarantee

Creating an account is easy:

1. Click on "Account" in the top menu
2. Select "Create Account"
3. Fill in your details (name, email, password)
4. Verify your email address
5. Start shopping with your new account!

Yes, you can update your account information at any time:

• Log into your account
• Go to "Account Details"
• Update your personal information, shipping addresses, or payment methods
• Save your changes